Terms & Conditions
These terms govern the supply of the Tsleem service by Allama Almuhtarifa Company for Business Solutions to your organisation. By subscribing to Tsleem, or by using it, you agree to them.
Last updated: 21 September 2026
1.Who you are contracting with
| Company | Allama Almuhtarifa Company for Business Solutions (trading as Protag) |
|---|---|
| Commercial Registration | 7038411810 |
| VAT registration | 312076116700003 |
| Registered address | King Abdulaziz Rd, Alyasmin, Riyadh 13326, Saudi Arabia |
| Country of domicile | Kingdom of Saudi Arabia |
| info@tsleemksa.com | |
| Telephone | +966 50 795 6034 |
In these terms, "we", "us" and "our" mean that company; "you" and "your" mean the organisation subscribing to Tsleem; and the "service" means the Tsleem web application at app.tsleemksa.com, the Tsleem mobile applications for Android and iOS, and the related support we provide.
2.The service
Tsleem is a field-operations platform supplied as a cloud subscription. It digitises site handovers, inspections, work orders and trouble tickets, with a web dashboard for managers and a mobile app for field teams, in Arabic and English.
The service is software delivered over the internet. No physical goods are supplied and nothing is shipped. What your plan includes, and the limits that apply to it, are set out on the pricing page, which forms part of these terms.
3.Eligibility
Tsleem is sold to organisations, not to consumers. You must be a business, government body or other legal entity, and the person accepting these terms must be at least 18 years of age and authorised to bind your organisation. The service is a workplace tool and is not directed at children.
4.Accounts and access
- There is no public sign-up. We create your organisation's account and its first administrator; your administrator creates everyone else.
- You are responsible for keeping sign-in credentials confidential and for everything done under your accounts.
- You must tell us promptly if you believe an account has been compromised.
- Accounts are for named individuals. Sharing one account between several people is not permitted, because it destroys the audit trail the service exists to produce.
- The number of users included in your plan is a contractual limit. If you need more, move to a larger plan.
5.Acceptable use
You agree not to use the service to store or transmit anything unlawful, to attempt to gain unauthorised access to it, to interfere with its operation, to reverse-engineer it, to resell or sublicense it without our written agreement, or to use it in breach of any applicable Saudi law. We may suspend access immediately where we reasonably believe this clause has been breached and the breach threatens the service or another customer.
6.Your data
Your data remains yours. The operational records you create in Tsleem — checklists, work orders, photographs, tickets and the audit trail — belong to your organisation. We process them on your behalf in order to provide the service, and for no purpose of our own.
How personal data is handled, where it is stored, how long it is kept and how it is destroyed is set out in our privacy policy. You are responsible for having a lawful basis for the personal data you put into the service about your own staff, and for telling them how it will be used.
On request at any time during the subscription, and for 30 days after it ends, we will provide an export of your data in a machine-readable format.
7.Fees, VAT and payment
- Fees are those set out on the pricing page, or in a written quotation we have given you, in Saudi Riyals (SAR).
- All published prices include VAT at 15%. A compliant Saudi tax invoice is issued for every payment.
- Monthly plans are billed one month in advance; annual plans are billed twelve months in advance.
- We accept mada, Visa and Mastercard through a payment service provider licensed by the Saudi Central Bank (SAMA), and bank transfer against an invoice. Card details are entered on the payment provider's own secure page; we never see or store your full card number.
- Metered charges — currently additional AI photo checks beyond your plan allowance, at SAR 0.50 each before VAT — are billed in arrears on the following invoice, and only on what you actually used.
- Invoices are payable within 14 days of issue unless we have agreed otherwise in writing.
The total presented to you before you pay is the total you will be charged. We do not add fees that were not disclosed to you in advance.
8.Late payment and suspension
If an invoice is unpaid after its due date we will contact your administrator and billing contact. If it remains unpaid 14 days after that reminder, we may suspend access to the service until it is settled. We will give you at least 7 days' written notice before suspending, so that you can resolve it or export your data.
Suspension does not delete your data. If an account remains suspended for unpaid fees for 60 days, we may terminate the subscription and delete the data, having given you a further written warning first.
9.Term, renewal and cancellation
A subscription runs for the term you chose — one month or one year — and renews automatically for successive terms of the same length unless cancelled.
You may cancel at any time, effective at the end of the current paid term. There is also a statutory seven-day right of withdrawal. Both are set out, with their conditions, in our refund and cancellation policy, which forms part of these terms.
We may terminate for material breach that you have not remedied within 30 days of our written notice, or immediately where clause 5 has been breached seriously.
10.Availability and support
We aim to keep the service available at all times, but we do not guarantee uninterrupted access. We carry out planned maintenance outside Saudi business hours wherever we can and give notice of anything likely to be disruptive.
Support is provided by email at info@tsleemksa.com during Saudi business hours. Where a specific service level has been agreed in writing, that agreement governs.
11.Changes to the service and to these terms
We improve the service continuously and may change how features work. We will not materially reduce the core functionality of your plan during a term you have paid for.
We may change these terms or our prices. We will give you at least 30 days' written notice, and any price change takes effect at your next renewal, not during a term you have already paid for. If you do not accept a change, you may cancel before it takes effect.
12.Intellectual property
The service, its software, design and documentation remain our property or that of our licensors. Your subscription grants you a non-exclusive, non-transferable right to use the service during the term. Nothing in these terms transfers ownership of the software to you. Equally, nothing transfers ownership of your data to us.
13.Confidentiality
Each of us may learn confidential information about the other. Neither will disclose it to anyone else except to those who need it to perform this agreement, or where required by law, and each will protect it with at least the care it applies to its own confidential information.
14.Warranties and disclaimers
We warrant that we will provide the service with reasonable skill and care. Beyond that, and to the extent Saudi law permits, the service is provided as it stands.
On automated photo checks specifically: the AI verdict is advisory. It is a decision-support tool, not a substitute for inspection or for professional judgement, and a person always makes the final decision. We do not warrant that any automated assessment is correct, and you remain responsible for your own operational, safety and compliance decisions.
15.Liability
Neither party excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.
Subject to that, and to the extent permitted by Saudi law, our total liability arising out of or in connection with this agreement in any twelve-month period is limited to the fees you paid us in the twelve months before the claim arose. We are not liable for loss of profit, loss of business, loss of anticipated savings, or indirect or consequential loss.
16.Force majeure
Neither party is liable for a failure to perform caused by something outside its reasonable control, including the failure of a public telecommunications network or of an infrastructure provider.
17.Assignment
You may not assign this agreement without our written consent, which we will not unreasonably withhold. We may assign it to a company that acquires our business, on written notice to you.
18.Complaints
If something has gone wrong, tell us. Our complaints procedure and response times are on the contact page. We would much rather resolve a problem directly than have you escalate it.
19.Governing law and disputes
This agreement is governed by the laws of the Kingdom of Saudi Arabia. The parties will try in good faith to resolve any dispute by discussion. Failing that, the competent courts of the Kingdom of Saudi Arabia, sitting in Riyadh, have exclusive jurisdiction.
These terms are published in Arabic and English. If there is a conflict between the two versions, the Arabic version prevails.
20.Entire agreement
These terms, together with the pricing page, the refund and cancellation policy, the privacy policy and any written quotation or order form we have signed with you, form the whole agreement between us. Where a signed agreement conflicts with these terms, the signed agreement governs.